Dealing with conflicts

Conflicts are part of the everyday life in the professional world and many are either not detected or hushed up. This seminar covers various possibilities of recognizing and analyzing conflicts as well as an explanation of the different forms and kinds of conflicts. The seminar participants learn to recognize the causes of a conflict and acquire methods and strategies to deal with and solve conflicts. This seminar also discusses the development of a conflict culture which can contribute towards a conflict becoming an opportunity.  

The concept of conflict

• Types of conflict
• Various forms of conflict behavior
• Communication as expression of the inner attitude

Causes of conflicts

• Anatomy of a conflict

Methods of handling a conflict

• Strategic preliminary work
• Analysis of the opposing party 
• The three-phase-model of exchange of views on the conflict

Strategies for solving conflicts

Mediation

Conflict culture

• Development of a conflict culture

Seeing conflicts as a opportunity